Thursday, January 5, 2012

TurboTax Deluxe Federal + E-file + State 2011 Review


Let me first say that I have always used Turbo Tax and will continue to do so. However, I bought the 2011 yesterday and installed it on my Mac, running Lion. The install was fine, BUT I was then asked if I wanted to install 3 updates (a never ending, but necessary function for tax software). I agreed and after being patient, as requested by the update, for over 30 minutes, I realized that the install had frozen my computer and I had to Force Quit my Mac. Thinking that this was just a fluke, I tried it again and the same thing happened during the install, including the Force Quit. I then decided to reinstall Turbo Tax and not agree to the update. It worked, but it couldn't find the Turbo Tax 2010 automatically and I had to find it myself for this function to work. Hopefully, for 2011, the ability to password protect my return will work since, for whatever reason, the password protect doesn't work on Mac - this was confirmed by Turbo Tax Support last year.

My conclusion- Intuit was in such a rush to get the product on the shelves for Black Friday and sell as many as they could as soon as possible, that they didn't really care about how good a product they were selling initially thinking they could always correct problems with updates- too bad they didn't think about how to correct an update problem which will prevent any corrections to take place.

I would wait a month or so until to buy Turbo Tax and let Intuit fix all the bugs rather than get frustrated. Tax returns are not a lot of fun, so why double the pain?

1 comment:

  1. Thank goodness for eFile Technology, although I'm still dreading having to do this years taxes, with all the new changes coming.
    -Jon

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